Your card application has been successfully registered and we will soon validate your data.
Did you get any questions? See below some of the most frequently asked questions.
I have already made the payment, when will I receive my card?
The issuance of your card is not immediate. You should wait for the institution that conceded you the discount to validate your application and, only after validation, your card can be issued (if you meet the requirements). After approval and insuance, you will receive an email with your card number.
We always suggest checking your spam box. Please ensure you have not received an email with your new card details or any communication from ISIC Portugal before contacting us.
If you have requested a plastic card, paid for it and have not yet received it at your address, we ask you to check the email we sent you with the tracking code and contact CTT for more information about the shipping of your card.
I have not paid yet, what are the next steps?
If you have upload the documents correctly and you received an email saying that your application has been approved, you can proceed with the payment.
After validation of your data and the payment made, your card will be issued and you will receive an email with your card details.
My card has not been issued yet, what might be the reason?
There are several reasons why we haven't issued your card, for example:
- Your institution has not yet approved your card application;
- For some reason your institution has not approved your card application;
- The photo does not meet the requirements for issuing an identification card;
- The data of your proof of birth date is not visible;
- Uploaded files do not open.
I applied for a virtual card, but now I want to receive a plastic card, how should I proceed?
To receive your plastic card, we ask you to make a bank transfer of the shipping costs to our IBAN PT50 0035 0127 00057215130 54 and send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details:
Proof of payment of the amount of shipping costs (Simple Registered Mail - 2,99€);
Shipping address (we only send to addresses in Portugal);
Identification of the card you want to receive (cardholder name and/or card number).
Se tens outra questão e não está listada acima, por favor envia-nos um e-mail para This email address is being protected from spambots. You need JavaScript enabled to view it.